Returns & Refunds Policy

Last Updated: August 2026

At Beehive, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to assist you.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• Original packaging must be included.
• All accessories and included items must be returned.
• Proof of purchase or order number is required.

Items that have been used, damaged, altered, or modified after delivery may not be eligible for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Please provide:

• Order number
• Photos of the item
• Photos of the packaging
• A description of the issue

We will review the case and provide an appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued through the original payment method where possible.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Return Shipping

If the return is due to an incorrect item, damaged item, or confirmed product defect, Beehive may cover the applicable return shipping cost.

For returns due to change of mind or other reasons not caused by Beehive, the customer may be responsible for the return shipping cost.

Non-Returnable Items

Returns may not be accepted for:

• Used or opened products where the condition cannot be resold
• Items damaged through misuse
• Items missing original packaging or included accessories
• Products damaged after delivery by the customer
• Clearance or final-sale items, unless the item is defective

Order Cancellation

Orders can only be cancelled before they have been shipped.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our return policy.

Contact Us

For any questions regarding returns or refunds, please contact us through our Contact Us page.

Beehive TCG Card Shop
Malaysia